NGO & community information
Guide people towards programme information, eligibility guidance and the right contact, using content approved by your team.
WhatsApp chatbots & automation in Harare.
Bring information and enquiry support into a channel people already use. We create WhatsApp chatbot journeys for NGOs, service organisations and businesses, with clear menus and a route to a real person.
CONVERSATIONS PEOPLE CAN FOLLOWA familiar app.
A familiar app.
A clearer next step.
Guide people through useful information, a service enquiry or a conversation with your team, using a channel they already recognise.
ILLUSTRATIVE FLOW
Hello. How can you help me?
Choose a topic → Find an answer → Speak to the team
Conversation content and handover are designed around your organisation.
Legal aid information journeys
Organise frequently asked questions and route enquiries to the appropriate team. Sensitive workflows are agreed with your organisation before development.
Business enquiry automation
Help visitors find services, request a quotation and leave the details your team needs for follow-up.
Integrations & handover
Scope forms, CRM connections, human escalation and reporting around your existing working process.
RELEVANT EXPERIENCE
WhatsApp projects with a purpose.
Our completed chatbot work includes Viva Network Zimbabwe and a legal aid organisation. We can discuss relevant experience while respecting client confidentiality.
Community ConnectIllustrative WhatsApp experience
CHATBOT DEMO
Hello 👋 How can we help you today?09:41
Try a menu option. This is a demonstration.
WhatsApp chatbot development for Harare businesses and NGOs
A useful chatbot starts with the questions people ask your team every day. We turn those questions into a clear conversation: choose a topic, receive the right information, submit an enquiry or reach a staff member. The aim is to make your organisation easier to contact while giving your team a more structured starting point for follow-up.
Codewand has created WhatsApp chatbots for Viva Network Zimbabwe and a legal aid organisation. This experience informs how we organise information, work with client-approved answers and design human handover. We also build business enquiry journeys, product and service menus, and workflows that connect a conversation with the next operational step.
Our delivered chatbot experience also includes payments within WhatsApp journeys using EcoCash and NetOne. A payment-enabled conversation can connect an order or service request with a payment step and the appropriate status response. The provider, merchant account, authorisation steps and integration scope are agreed for each implementation; payment functionality is not automatically included in every chatbot.
DELIVERED CAPABILITY
WhatsApp journeys with EcoCash & NetOne payments.
We have built chatbots that connect a conversation with a supported mobile-money payment. Discuss the customer journey, provider requirements and integration your organisation needs.
Explore WhatsApp payment integrationWHERE IT FITS
Designed for the work you do.
NGOs & community organisations
Programme information, enquiry intake, approved guidance and a route to the right team.
Companies & service providers
Service menus, quotation requests, order enquiries and structured customer follow-up.
Payment-enabled experiences
A scoped journey from selecting a service to initiating a supported mobile-money payment.
A CLEAR START
What to bring to the first conversation.
Share your common questions, approved answers, target audience, current WhatsApp setup and handover process. If payments are required, identify your merchant arrangements and what should happen after each payment result.
- Understand & scopeDiscuss the requirement, assess dependencies and agree deliverables, costs and review stages.
- Develop & reviewBuild or prepare the agreed solution, check the practical details and involve your team in approval.
- Deliver & hand overComplete the agreed checks, prepare documentation or training and confirm the next support step.
SERVICE QUESTIONS
Details worth knowing.
Can you connect a WhatsApp chatbot to EcoCash or NetOne payments?
Yes. We have created payment-enabled WhatsApp chatbot journeys using EcoCash and NetOne. We assess your requirements, supported provider access and merchant setup before confirming the implementation.
Will the bot replace our staff?
A well-planned chatbot handles agreed information and routine steps while providing a route to your team for questions that need human attention. We define that boundary with you.
Can an NGO approve every answer before launch?
Yes. Content approval is part of planning. We agree the conversation map, sensitive topics, escalation rules and the information your organisation wants to publish.
HARARE ROOTS. NATIONAL REACH.Eastlea, Harare.
Eastlea, Harare.
Here for Zimbabwe.
Find Codewand Technologies at 9 Bodle Ave, Eastlea, Harare. We provide every service in our portfolio to clients across Zimbabwe, with remote collaboration, equipment delivery and on-site work planned around each project.
From Bulawayo, Mutare and Gweru to Masvingo, Kwekwe, Chinhoyi, Marondera and Victoria Falls, tell us where your team works. We will confirm the delivery approach, logistics and support scope in your proposal.
Explore our service coverageCONNECT THE RESTAll services
YOUR NEXT CHAPTERLet’s make your
Let’s make your
next move count.
A new website. A smarter conversation.
An office that’s ready for work.
Tell us what you have in mind.